SFS News
Customer Satisfaction Surveys
Posted on 25th September 2007
The Customer Care Team at SFS Group Ltd are always interested in hearing your views and suggestions on how we can improve our service and on the products we offer. To help us do this in a structured and measurable way we have developed a Customer Satisfaction Survey.
This survey allows us to monitor our performance against a number of key areas and provides you with an opportunity to make your opinions, good or bad, known to us. Our customer feedback via this survey is vital to us because the more we know about what you like or don’t like the better we are able to improve our services.
What next?
Click here to complete our Customer Satisfaction Survey and make your views known!
Here is a quick reminder of our Company Values.
Our Values
At the heart of our business lie our corporate values, these help us evolve our company identity: the way we act, our attitudes and our behaviour.
Always act with integrity and utmost good faith.
Listen to our customers and exceed their expectations.
Understand and act on the needs of our markets.
Deliver innovative solutions by empowering highly trained staff.
Listening
We aim to listen, understand and appropriately innovate at every level: from seeking better ways to do every task; to using our unique combination of people and processes to constantly challenge independent schools insurance and risk management to deliver first class benefits to customers.
Easy to do business with
We aim to deliver — and be known for delivering — the highest standards of reliability and customer service in our market. Nothing and no-one is more important to us than our customer; and everyone we do business with is our customer.
Quality
We aim to gain and maintain a reputation for never underperforming and always going the extra mile.
Leadership
We aim to lead — in our markets, in our customer service, in our product and service development and in our willingness to take responsibility.
Enjoyment
Both to work with, and to enjoy what we do.